{"version":"1.0","provider_name":"Ryan Tiffin","provider_url":"https:\/\/ryantiffin.com\/es","author_name":"wpusername3266","author_url":"https:\/\/ryantiffin.com\/es\/author\/wpusername3266\/","title":"Heroics Are Not an Operating Model - Ryan Tiffin","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"B149VsmClH\"><a href=\"https:\/\/ryantiffin.com\/es\/heroics-are-not-an-operating-model\/\">Heroics Are Not an Operating Model<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/ryantiffin.com\/es\/heroics-are-not-an-operating-model\/embed\/#?secret=B149VsmClH\" width=\"600\" height=\"338\" title=\"&#8220;Heroics Are Not an Operating Model&#8221; &#8212; Ryan Tiffin\" data-secret=\"B149VsmClH\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/ryantiffin.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>","thumbnail_url":"https:\/\/ryantiffin.com\/wp-content\/uploads\/2026\/10\/working-event.webp","thumbnail_width":1600,"thumbnail_height":1065,"description":"When great service depends on one exhausted expert saving the day, the system is borrowing from people instead of supporting them. Strong operations make excellent service repeatable without requiring constant rescue."}