Don’t Just Say “Great Job.” Name What Worked.
Specific employee recognition is more than praise. Name the behavior, explain the impact, and make the standard visible so people know what to repeat.
Chasing Magic Insights
Leadership, guest experience, and the work behind the moments people remember.
Practical essays on operations leadership, employee experience, team culture, career growth, and the choices that make service feel more human.
Ideas from real work.
Field notes and leadership lessons drawn from attractions, hospitality, communications, live experiences, public service, and Chasing Magic.
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The Guest Experience Begins Backstage
Guest experience starts with operations. Clear roles, strong handoffs, useful pre-shift communication, and frontline confidence shape the service guests ultimately receive.
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